Warranty Information

We do not provide warranty. Wall coverings depends on the wall foundation. It is important to make sure that the wall is clean, free of dust and dry. Most importantly, do follow instructions on our specific giveaways leaflets where application instructions are clearly illustrated. If you do not yet have one for the series you are buying, please request from us immediately.

While warranty is not provided, our friendly staff is always ready to assist you should you encounter any difficulty during application or have any questions.

If you are happy with our products, we are most happy you send us photos and also share with us your joy. We are committed to achieving your satisfaction. When you're happy, we are double happy.

Get Support

Online via Intranet

All JapaneseWall clients have intranet access to JapaneseWall. Our intranet runs 24 hours a day 7 days a week. You can track your shipment in real time.

Phone Support

  • West Coast : 7am - 5pm +1 (626) 278-9998
  • East Coast : 9am - 5pm +1 (860) 977-0028